Contact

We are here for you and your furry companions. Whether you need help tracking an order, advice on our gentle grooming tools, or have questions about a return, our dedicated support team responds within 12–24 hours.

Direct Email Support

Reach us directly for order or product questions:

support@karamelshouse.com

Operating Hours

Monday – Saturday: 9:00 AM – 7:00 PM EST

Guaranteed response within 12–24 hours

Brand Headquarters

Cumhuriyet Bulvarı No:120, 35220

İzmir, Türkiye • A CavgaLabs Brand

Frequently Asked Questions

Where is my order? You can track your shipment anytime via our Track Your Order page.

30-Day Money-Back Guarantee: If you or your pet are not 100% satisfied, simply contact us for a hassle-free return or replacement.

Need to change shipping address? Contact us within 2 hours of checkout so we can update the shipping label before fulfillment.

Send Us a Message