Shipping policy
Shipping Policy
Thank you for choosing Karamel's House™. We are committed to delivering your pet wellness and comfort essentials quickly, safely, and transparently.
Order Processing Time
All orders are processed and quality-checked within 24–48 business hours (Monday through Friday). Orders placed over weekends or holidays will begin fulfillment on the next business day.
Shipping Rates & Delivery Estimates
- Free Tracked & Insured Shipping (Standard): 5–8 business days (Free worldwide on all orders)
- VIP Priority Processing & Shipping Protection: 3–5 business days (.95)
Shipment Confirmation & Tracking
You will automatically receive a shipment confirmation email with your tracking number as soon as your order departs our fulfillment facility. You can track your shipment anytime via our Track Your Order portal. Please allow 24–48 hours for courier scanning updates to appear online.
Customs, Duties & Taxes
All orders shipped to the United States, UK, and European Union are sent with prepaid duties and clear customs smoothly. In rare cases where local import duties or taxes are levied by your destination country, these remain the responsibility of the recipient.
Damaged, Missing or Lost Parcels
Your satisfaction and pet's happiness are our highest priorities. If your package arrives damaged, incomplete, or fails to arrive within the estimated window, contact our dedicated concierge immediately at support@karamelshouse.com with your order number. We will gladly issue a free replacement or complete refund under our 30-Day Guarantee.