Refund policy

Refund and Return Policy

At Karamel's House™, customer satisfaction and pet happiness are our top priorities. We back every order with a 30-day money-back guarantee.

30-Day Return Policy

You have 30 days after receiving your item to request a return. To be eligible, your item must be in good condition, with its original accessories and packaging.

How to Start a Return

To initiate a return, contact our dedicated support team at support@karamelshouse.com with your order number. We will provide full return instructions and RMA details.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If an item is defective, damaged in transit, or you received the wrong item, email us immediately with a quick photo. We will immediately dispatch a free replacement or issue a full refund without hassle.

Refund Processing

Once your return is received and inspected, your refund will be processed back to your original payment method within 5-7 business days.